Operations & Business Development Manager (SDD, NDD) - Courier Model
Job Descriptions :
Specification - Build Courier model from scratch, Handle operations, Customer relationship & Business development.
ery operations.
Operations Management
Oversee end-to-end SDD/NDD delivery operations.
Ensure SLA adherence, on-time delivery (OTD), and service quality benchmarks.
Optimize route planning, hub utilization, and fleet productivity.
Monitor KPIs such as: Delivery TAT, First Attempt Delivery Rate, Cost per shipment,RTO %
Implement process improvements to enhance operational efficiency.
Manage vendor and fleet partner performance.
Coordinate with warehouse, dispatch, and customer support teams.
Ensure compliance with safety and regulatory requirements.
Business Development
Identify and onboard new enterprise and SME clients.
Develop strategic partnerships in e-commerce, retail, and B2B segments.
Lead pricing discussions and contract negotiations.
Build revenue growth strategies for SDD/NDD vertical.
Conduct market research and competitor analysis.
Drive cross-selling and upselling opportunities.
Prepare business proposals and growth forecasts.
P&L and Financial Management
Own and manage vertical-level P&L.
Control operational costs while maintaining service quality.
Improve contribution margins and unit economics.
Track revenue targets and profitability metrics.
Mandatory Skills:
In Bangalore