Responsible for meeting the service delivery standards established for the product by

Ø Managing carriers / network partners / customers / vendors / statutory & governmental agencies.

Ø Imparting regular training and articulating SOP / PROCESS FLOW / ADVISORIES to the team.

Ø Create & deliver customer proposals thru' ERP.

Ø Responsible for error free documentation.

Ø Driving results thru' effective use of technology ( tools ) and MIS reports.

Ø Handling matter of escalations from the team with customers / network partners /

carriers / inter-departments & vice-versa.

Ø Ensuring timely billing & dispatch of documents.

Ø Ensuring timely collection for routed shipments.

Ø Motivating and managing the team.

 To Generate New business with Tripath Services, Identify new opportunities, make business proposals, Collection of the Payments in and around the responsible locations.

Your Responsibilities
Make regular Customer visits to generate business opportunity by increasing Client base. Updating daily activities & relevant details of clients in Software & to the Head of Department. Maintain Monthly Sales Reports, Gained & Lost accounts, and also provide reports as desired by the Management time to time. Monitor collecting payments for the Accounts Owned. Build external (customer) & Internal (Department) relationship. Workout SOP's & Handling instructions for all the customer Gained. To generate & maintain Healthy list of pipeline & target accounts by sourcing it out of Market info and within the Sales team. To deliver the agreed budget Volumes & G.P.
Your Skills and Experiences
5-7+ years experience in the same field Communication Skills, Market Knowledge, Geographical Idea,  Freight Forwarding Knowledge. e.g INCO Terms